At ck11, your privacy is not an afterthought. This policy explains exactly what data we collect, why we collect it, how we use it, and how we keep it safe. No jargon, no hidden clauses.
Six core commitments that define how ck11 approaches your personal information every single day.
Every piece of data transmitted between your device and the ck11 platform is protected by 256-bit SSL encryption — the same standard used by major banks. Your login credentials, payment details, and personal information are never sent in plain text.
ck11 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is used only to operate your account, process payments, and improve the ck11 platform experience.
You have the right to access, correct, or request deletion of your personal data at any time. Contact the ck11 support team and we will process your request within 72 hours. Account closure requests include full data handling options.
All player data is stored on secured servers with restricted access. Only authorised ck11 personnel with a legitimate operational need can access player records. Access logs are maintained and reviewed regularly.
ck11 collects only the data that is genuinely necessary to operate your account and comply with legal obligations. We do not collect data speculatively or build profiles beyond what is needed to deliver the ck11 service.
In the unlikely event of a data breach that affects your personal information, ck11 will notify you promptly and take immediate steps to contain the breach, assess the impact, and prevent recurrence. Your security is our responsibility.
This Privacy Policy explains how ck11 collects, uses, stores, and protects the personal information of players who register and use the ck11 platform at ck11.asia. By creating an account or continuing to use ck11, you confirm that you have read and understood this policy.
ck11 is committed to handling your personal data with care and transparency. We understand that trust is everything — especially when real money is involved. That is why we have written this policy in plain language, so you know exactly where you stand. If you have questions about anything in this policy, our support team is available 24/7.
Scope: This policy applies to all data collected through the ck11 website, the ck11 mobile app, customer support interactions, and any other touchpoint where you provide information to ck11.
ck11 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Below is a clear breakdown of both categories.
Information you provide directly:
Information collected automatically:
| Data Type | Purpose | Required? |
|---|---|---|
| Name & Date of Birth | Account registration, age verification | Yes |
| Phone / Email | Login, notifications, support | Yes |
| Payment Details | Deposits and withdrawals | Yes |
| Photo ID | KYC verification before withdrawal | Yes (first withdrawal) |
| Device & IP Data | Security, fraud prevention | Automatic |
| Game Activity | Platform improvement, responsible gaming | Automatic |
ck11 uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described below without first obtaining your explicit consent.
Marketing opt-out: If you no longer wish to receive promotional emails or SMS messages from ck11, you can unsubscribe at any time through your account settings or by contacting support. Opting out of marketing does not affect your ability to use the ck11 platform.
ck11 processes your personal data on the following legal grounds:
ck11 does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose.
No third-party marketing: ck11 never shares your contact details with third-party advertisers or marketing companies. Any promotional communication you receive will come directly from ck11.
ck11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit ck11.asia.
The following types of cookies are used on ck11:
You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the ck11 platform. Disabling functional or analytics cookies will not prevent you from playing but may reduce the quality of your experience.
ck11 retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
As a ck11 player, you have the following rights regarding your personal data. To exercise any of these rights, contact the ck11 support team at [email protected].
Response time: ck11 aims to respond to all data rights requests within 72 hours. Complex requests may take up to 30 days. We will always acknowledge your request promptly and keep you informed of progress.
The ck11 platform is strictly for adults aged 18 and over. ck11 does not knowingly collect personal data from anyone under the age of 18. If we discover that a player account belongs to a person under 18, the account will be closed immediately and all data associated with it will be deleted, except where retention is required by law.
If you believe that a minor has registered on ck11, please contact us immediately at [email protected] so we can investigate and take appropriate action.
ck11 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or disclosure.
While ck11 takes every reasonable precaution, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong password, enable two-factor authentication, and never share your login credentials with anyone.
ck11 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.
For significant changes that materially affect how we use your data, ck11 will notify registered players via email or an in-platform notification before the changes take effect. Continued use of the ck11 platform after a policy update constitutes acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically so you are always aware of how ck11 handles your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck11 handles your personal data, please get in touch with our support team. We are available around the clock and will always take your privacy concerns seriously.
Data requests: For formal data access, correction, or deletion requests, please email [email protected] with the subject line "Data Request" and include your registered account details. We will acknowledge your request within 24 hours and complete it within 30 days.