These terms govern your use of the ck11 platform. Please read them carefully before registering or placing any bets. By creating an account on ck11, you agree to everything set out below.
These cards summarise the most important points. The full terms follow below — please read those too.
ck11 is strictly for adults. You must be at least 18 years old to register, deposit, or play. ck11 reserves the right to request age verification documents at any time and will suspend accounts where age cannot be confirmed.
Each player is permitted one ck11 account only. Duplicate accounts will be closed and any balances forfeited. If you have lost access to your account, contact support — do not create a new one.
All bonuses on ck11 come with wagering requirements. The standard requirement is 20x the bonus amount. Bonuses cannot be withdrawn until the wagering requirement is met. Full bonus terms are listed on the Current Offers page.
Before processing your first withdrawal, ck11 will ask you to verify your identity. This is a standard KYC process. You will need to provide a valid photo ID and proof of your payment method. This protects your account from unauthorised withdrawals.
Any attempt to exploit software bugs, use automated betting tools, collude with other players, or manipulate game outcomes will result in immediate account suspension and forfeiture of all balances. ck11 monitors all accounts for irregular activity.
ck11 provides deposit limits, session time reminders, and self-exclusion options to all players at no cost. If you feel your gambling is becoming a problem, use these tools or contact support. ck11 takes responsible gaming seriously.
By accessing the ck11 website, downloading the ck11 app, or creating a player account, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a legally binding agreement between you and ck11. If you do not agree with any part of these terms, you must not use the ck11 platform.
These terms apply to all services offered by ck11, including casino games, live dealer games, fishing arcade games, promotional offers, and any other features available on the platform. They apply regardless of whether you access ck11 through a web browser or the ck11 mobile app.
Important: These terms are written in English. In the event of any dispute about interpretation, the English version of these terms will take precedence.
To register and play on ck11, you must meet all of the following requirements:
ck11 reserves the right to request proof of eligibility at any time. If you cannot provide satisfactory proof, your account may be suspended and any pending withdrawals placed on hold pending investigation.
Age Verification: ck11 takes underage gambling seriously. Any account found to belong to a person under 18 will be closed immediately and all funds returned to the payment source used for deposits, minus any winnings generated.
Each player may hold only one registered account on ck11. Registering multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. ck11 uses automated systems to detect duplicate accounts and will close any duplicates found, forfeiting all associated balances.
When registering, you must provide accurate and complete information. This includes your real name, date of birth, and a valid contact method. You are responsible for keeping your account details up to date. If your contact information changes, update it through your account settings or by contacting support.
You are solely responsible for maintaining the confidentiality of your ck11 login credentials. Do not share your password with anyone. ck11 will never ask for your password via email, live chat, or any other channel. If you suspect your account has been accessed without your authorisation, contact support immediately.
ck11 accepts deposits and processes withdrawals in Bangladeshi Taka (BDT). The minimum deposit is ৳200. Supported payment methods include bKash, Nagad, and Rocket. Deposits are credited to your ck11 account within seconds of confirmation from the payment provider.
Withdrawals are processed within the same business day for verified accounts. The minimum withdrawal amount is ৳500. Withdrawals will only be sent to a payment method that has been previously used to deposit into your ck11 account. This policy exists to prevent money laundering and protect player funds.
Before your first withdrawal is processed, ck11 will conduct a Know Your Customer (KYC) verification. You will be asked to submit a valid government-issued photo ID and confirmation of your payment method. This is a one-time process. Once your account is verified, future withdrawals will be processed without additional documentation unless ck11 has reason to request further verification.
Currency: All transactions on ck11 are conducted in BDT. There are no currency conversion fees. The amount you deposit is the amount credited to your account, and the amount you request to withdraw is the amount sent to your payment method.
ck11 does not charge fees on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, or Rocket) may apply their own transaction charges. Please check with your provider for their current fee schedule.
ck11 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms published alongside each offer on the Current Offers page. The following general rules apply to all bonuses unless a specific offer states otherwise.
If you have an active bonus balance, withdrawals may be restricted until the wagering requirement is met. You may choose to forfeit a bonus at any time through your account settings, which will remove the bonus balance and any associated wagering requirement.
All games available on ck11 — including slot titles, fishing arcade games, live card games, and table games — use certified random number generators (RNGs). The RNG certification ensures that game outcomes are genuinely random and cannot be predicted or manipulated by ck11 or by players.
Each game on the ck11 platform has its own set of rules, which are accessible from within the game interface. It is your responsibility to read and understand the rules of any game before placing a bet. ck11 is not responsible for losses resulting from a player's misunderstanding of game rules.
In the event of a technical fault during a game round — such as a disconnection or server error — ck11 will attempt to resolve the round using the last confirmed game state. If a round cannot be resolved, the bet will be voided and the staked amount returned to your account. ck11's decision in such matters is final.
Published RTP: The Return to Player (RTP) percentage published for each game on ck11 reflects the independently audited long-term average. Individual sessions may vary significantly from the published RTP figure.
The following activities are strictly prohibited on the ck11 platform. Engaging in any of these activities will result in immediate account suspension and may result in legal action:
Zero Tolerance: ck11 operates a zero-tolerance policy on cheating, fraud, and money laundering. All suspicious activity is reported to the relevant authorities. Accounts involved in prohibited activities will be permanently closed and all balances forfeited.
ck11 reserves the right to suspend or close any player account at any time, with or without prior notice, if ck11 has reason to believe that the account is being used in violation of these terms. In cases of suspected fraud or money laundering, ck11 may freeze account funds pending investigation.
If your account is closed for a breach of these terms, any real-money balance remaining in your account may be forfeited. Bonus balances will always be forfeited upon account closure for breach of terms.
You may close your ck11 account at any time by contacting customer support. Before closing your account, ensure that you have withdrawn any remaining real-money balance. ck11 will process your final withdrawal within the standard timeframe after account closure is confirmed.
ck11 collects and processes personal data in accordance with its Privacy Policy. By registering on ck11, you consent to the collection and use of your personal data as described in the Privacy Policy. The Privacy Policy is available at /privacy-policy.
ck11 will never sell your personal data to third parties for marketing purposes. Data is shared only where required by law, for payment processing, or for identity verification purposes. All data is stored securely using 256-bit SSL encryption.
ck11 is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are available to all registered players at no cost through the account settings menu.
If you believe your gambling is causing harm to yourself or others, ck11 strongly encourages you to use the self-exclusion tool or contact support for assistance. Full information on responsible gaming resources is available at /responsible-gaming.
ck11 provides its platform on an "as is" basis. While ck11 makes every effort to ensure the platform is available and functioning correctly at all times, ck11 does not guarantee uninterrupted access and is not liable for losses resulting from platform downtime, technical faults, or third-party service failures.
To the maximum extent permitted by applicable law, ck11's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.
ck11 is not responsible for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to loss of profits, loss of data, or loss of opportunity.
ck11 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised "Last updated" date. Continued use of the ck11 platform after changes are published constitutes acceptance of the revised terms.
For significant changes, ck11 will make reasonable efforts to notify registered players via email or an in-platform notification. It is your responsibility to review these terms periodically to stay informed of any updates.
If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the ck11 support team. Support is available 24 hours a day, 7 days a week.
Response Time: The ck11 support team aims to respond to all email enquiries within 2 hours. Live chat responses average under 3 minutes during peak hours.